At Itisoukay, we take great pride in the quality of our artwork and craftsmanship. We are confident that you will be delighted with your purchase. However, we understand that sometimes issues may arise during shipping. Our return policy is as follows:
1. No Returns for Change of Mind
We do not accept returns or exchanges based on a change of mind, personal preference, or if you have simply decided you no longer want the item.
2. Damaged Items During Transportation
If your item arrives damaged due to shipping, we will gladly address the issue. Here’s what you need to do:
a. Inspect your package immediately upon receipt.
b. If damage is found, take clear, well-lit photographs of:
• The damaged packaging
• The damaged item
• Any visible defects or issues
c. Contact us within 48 hours of receiving the package, providing:
• A detailed description of the damage
• The photographs as mentioned above
3. Evaluation Process
Upon receiving your claim and photographic evidence, we will evaluate the damage. If the claim is approved, we will, at our discretion, either:
• Send a replacement item
• Issue a refund for the damaged item
4. No Return Shipping
As we do not accept returns for undamaged items, we do not provide return shipping labels or cover return shipping costs.
5. Custom Orders
Please note that custom or personalized orders are final sale and cannot be returned or exchanged under any circumstances.
We reserve the right to deny any claims that do not follow this policy or lack sufficient evidence of shipping damage. Our goal is to ensure you receive your artwork in perfect condition, and we appreciate your understanding of this policy.
